Delivery & Returns
Beautiful Solid Wood & Oak Furniture Delivered to you!
At Furniture Point, we understand you need to know your furniture will be delivered at your convenience & that you are going to love it when it arrives.
Our delivery & returns policy gives you peace of mind and offers a range of options.
Free Delivery Offer!
For a limited time, we are offering Free Standard Delivery on all orders, usually £19.99. This applies to all orders placed regardless or size of order/number of items. There are a small number of areas where we unfortunately have to apply a delivery surcharge, these surcharges will still have to be applied to your order (but there's no delivery charge on top!), to check delivery charges, please add your postcode to calculate delivery in the checkout page.
Delivery – Easy Delivery options with one simple charge regardless of size of order.
Returns – Simple 7 Day Hassle Free Returns Policy.
See our delivery and returns information below and if you have any further questions, give us a call on 0845 094 9037 or email us and we will be
happy to help you.
Delivery
Standard Mainland UK delivery is just £19.99 for all orders, regardless of number of items ordered it’s just one simple cost.
Large Furniture Items
Standard Delivery – For just £19.99 we will delivery your order using our premium 2 man service wherever possible. Our team will take your item(s)
to a room of your choice (subject to access)
Small Furniture Items
Standard Delivery – Smaller items are delivered using a palletised service with one man.
2 Man Delivery – If you require a 2 man delivery for smaller items, we can offer this service for a small additional charge. Just give us a call on
0845 094 9037 before or after placing your order and we can arrange this for you.
As much as we’d love to be able to offer this service everywhere there are some areas where we are unable to Offer a Two man Delivery Service
and a one man palletised delivery will be offered. Our Two Man Delivery Service excludes the following post codes: AB41-45, AB53, AB56, AB99,
G1-90, FA14, IV1-28, IV30-32, IV36, IV40, IV41-47, IV52-53, IV55-56, IV63, IV99, KW1-3, KW5-14, LD1-8, LL33, LL35-49, LL51-55, LL58-78,PA1-34,
PH32, PH34-44, PH49, PH50, PL10-18, PL22-35, PL95, SY18-20, SY23-25, SY99, TE12, TR1-20, TR23-27, TR93. (Please note that a one man
palletised delivery may also be used at exeptionally busy times or at a customers request)
Please note: there are a few areas where we are unable to offer 2 man delivery & also areas where a delivery surcharge needs to be applied.
By adding your postcode when placing your order, you will clearly see your delivery options & costs. See below for more info.
Returns
7 Day No Hassle Returns
If you receive your order and decide for whatever reason you do not wish to keep some or all of it, just get in touch within 7 days. You can return
your items as long as they are still in the same condition as you received them in.
If you find an item is faulty, please get in touch with us as soon as possible and in any case within 48 hours of receiving your order so that we can
organise a remedy for you.
Delivery & Return details
We understand that you want to know as soon as possible when you can expect to receive your furniture. At Furniture Point, our experienced
customer services team understand your needs and will call you to arrange a suitable delivery date as well as giving you an email confirmation.
The team liaise with you to understand any specific delivery requirements.
Our uniformed delivery team will always wear white gloves and over shoes to ensure your home is fully protected.
Our premium service is available at no extra cost and you will only be charged our standard delivery charge at £19.99.
Unfortunately, this service Exludes the Following post codes:
AB41-45, AB53, AB56, AB99, FA14, IV1-28, IV30-32, IV36, IV40, IV41-47, IV52-53, IV55-56, IV63, IV99, KW1-3, KW5-14, LD1-8, LL33, LL35-49,
LL51-55, LL58-78, PA1-34, PH32, PH34-44, PH49, PH50, PL10-18, PL22-35, PL95, SY18-20, SY23-25, SY99, TE12, TR1-20, TR23-27, TR93.
(Please note that a one man palletised delivery may also be used at exeptionally busy times or at a customers request)
Delivery Lead Times
We Aim to Deliver all items within two weeks. Due to the high value and nature of the items we sell, sometimes items may be out of stock or built
to order. If this is the case, we'll get in touch with you as soon as possible to inform you of your order status. We will also suggest alternative products
for your consideration if you choose not to wait or look at alternatives, we will happily re-imburse you and cancel your order. Some items are special
order and take 4-8 weeks for delivery this will be clearly stated on the product description if this applies.
As soon as your order has been dispatched, you will receive an automated email to confirm that your delivery is now with our couriers. If you are
unavailable to take your order until after a given date please get in touch.
Notes for all deliveries:
Our £19.99 Delivery offer excludes: Northern Ireland, Scottish Isles, Grampians and Highlands, Isle of Wight, Isle of Man and the Channel Islands
and some areas of Scotland. Delivery can be arranged to these areas & have a surcharge applied. Please add in your postcode when placing your
order and your delivery cost will be shown.
The offer also excludes mainland Europe although we can arrange delivery at an additional cost.
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