Furniture Point Mission Statement
“Our mission is to be the clear leading independent retailer of Oak furniture and to constantly deliver new levels of customer care"
HEAD OFFICE AND SHOWROOM
Our showroom and Head office is a 5 min drive from Nottingham city centre, with close links to the M1 we encourage you to come and visit our showroom and see the quality of our hardwood furniture firsthand.
FURNITURE POINT
Salop Street, Daybrook, Nottingham NG5 6HP
Open Monday to Friday 9am- 5pm Saturday & Sunday 10am-4pm
Call us on 0845 094 9037
Company registered in England and Wales: 6449267
If you have a Blackberry, you can also add our PIN for order updates or for general enquiries. Our PIN is 2324A55C. A member of our team will respond as quickly as possible.
CUSTOMER CARE
Our customer care department is dedicated to resolving your queries and problems. Please email us on customer.care@furniturepoint.co.uk giving us your order number and full details of the nature of your query. This helps us to fully understand your request and find appropriate information to resolve your enquiry.
WE AIM TO RESPOND TO EMAILS WITHIN 24 HOURS OF RECEIPT.
As an online company, email enquiries are treated as priority and are normally dealt with immediately.
Please note, emails received over the weekend will be actioned the next working day.
Please email us for:
General Enquiries
Collections, Exchange Requests and refunds
Faulty Item Reporting
Cancellations
Order Status Updates
When we talk about customer care, we're not just offering you low prices, we back it up by making sure you get the best shopping experience you've had - anywhere, including on the high street.
Our customer service lines are open Monday to Friday 9am-5pm and 10am-4pm on Saturdays - Call 0845 094 9037
GETTING THE RIGHT PRODUCTS FOR YOU
As soon as you place your order online, you will recieve an email confirmation. One of our friendly team will personally look at your order and make sure that you have the right products that go together perfectly. If we have any special offers or alternatives that work out better for you, we'll be in touch to let you know.
ORDERING ONLINE
To place your order, you can add items to your shopping basket and proceed to our secure online ordering area where you can us your credict card details safe in the knowledge that no-one else will have access to them. Of course, you can give us a call on 0845 094 9037 if you need to ask anything or would prefer to order by phone
NATIONAL DISTRIBUTION CENTRE
We have our very own National Distribution centre based off the A1 in Newark, The site boasts an expansive warehouse facility allowing us to keep a large stock holding of all of our products which we aim to dispatch the same day as your order.
